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You need to handle E - Commerce Tech Support & Customers Technical Query and need to Troubleshoot their Tech & non-Tech Issues on call as well as online .
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Troubleshooting & Customer support to premium clients over the phone (inbound).
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Shift timing - Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.
Excellent Communication Skills in English and Willingness to work for 24/7 working environment is a must, which involves Night Shift.
Job Location: Kolkata (West Bengal)
Salary : - INR 13,500/- to 14,500/- as per the relevant experience.
Education Qualification: Any Graduates || Technical Graduates & Any Masters can apply
PURSUING CANDIDATES ARE NOT ELIGIBLE
Age : - 18 - 35 Years
Local Candidate can apply (Candidates from Kolkata OR can relocate & stay in Kolkata)
This is an OFFICIAL JOB Not a WFH.
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 102965815
