Customer Support

Key Responsibilities:

• Handle inbound and outbound customer calls from international clients.
• Resolve queries and issues related to products/services efficiently.
• Maintain accurate call logs and customer interaction records.
• Provide real-time support and ensure customer satisfaction.
• Meet performance targets (KPIs) including call quality, resolution time, and customer feedback.
• Collaborate with internal teams to escalate or follow up on unresolved issues.

Eligibility Criteria:

• Freshers and experienced candidates (03 years) can apply.
• Excellent verbal communication skills in English.
• Willingness to work in night shifts or rotational shifts.
• Basic computer knowledge and typing skills.
• Immediate joiners preferred.

Preferred Skills:

• Prior experience in BPO or international call center is an advantage.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced and team-oriented environment.

Benefits:

• Attractive salary with performance-based incentives.
• Cab facilities (depending on location).
• Training and career growth opportunities.
• Supportive work culture with employee engagement activities.