Customer Support Technician

🚀 Join Our Team as an Associate Customer Support Technician!

Are you passionate about delivering exceptional customer service and solving technical issues We are looking for an Associate Customer Support Technician to join our team and be the first point of contact for our valued customers.

🔹 Job Title: Associate Customer Support Technician

🔹 Location: Bengaluru, KA

🔹 Department: Customer Support

Job Overview

As an Associate Customer Support Technician, you will provide world-class customer service while troubleshooting basic technical issues and escalating complex problems to higher-level technicians. You will interact with customers through phone, chat, or email, helping them resolve issues related to our software products, ensuring a seamless user experience.

Key Responsibilities

✔ Provide empathetic, efficient, and professional customer service

✔ Effectively communicate and simplify complex technical concepts for customers

✔ Utilize resources to gather details, perform research, and troubleshoot issues

✔ Work across multiple support channels: phone, email, and chat

✔ Accurately diagnose and resolve technical issues with our insurance software

✔ Adhere to departmental procedures and ensure all interactions are documented in the CRM system

✔ Continuously participate in training programs to enhance product knowledge

✔ Identify, escalate, and document complex problems for higher-level technicians

✔ Contribute to knowledge base articles and provide feedback on existing documentation

✔ Participate in product testing activities when required

✔ Maintain a high level of customer satisfaction by delivering top-tier service

What We’re Looking For

🎓 Education: Associate degree or higher preferred

💼 Experience: Prior experience in customer service, technical support, or helpdesk roles is preferred but not required

🔍 Technical & Soft Skills:

• Ability to quickly learn our software and understand product functionality
• Strong analytical skills to identify and troubleshoot issues
• Excellent written & verbal communication skills
• Ability to explain technical concepts to non-technical users
• Strong time management and multitasking abilities
• Customer-centric mindset with a passion for problem-solving
• High level of attention to detail in documenting customer interactions

Core Competencies

✔ Adaptability – Thrives in a fast-paced and evolving environment

✔ Collaboration – Works effectively across teams to achieve business goals

✔ Communication – Clearly conveys technical solutions to diverse audiences

✔ Execution-Driven – Proactively solves problems and improves processes

✔ Innovation – Introduces new ideas and methods to enhance performance

✔ Time Management – Prioritizes tasks efficiently and meets deadlines

Why Join Us

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✨ Be part of a dynamic team with opportunities for career growth

✨ Gain hands-on experience with cutting-edge software

✨ Work in a collaborative and supportive environment

✨ Competitive compensation and benefits package

🚀 If you're ready to kickstart your career in customer support and technical troubleshooting, we want to hear from you!

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