Customer Support Technician

Join Our Team as an Associate Customer Support Technician!

Are you passionate about delivering exceptional customer service and solving technical issues We are looking for an Associate Customer Support Technician to join our team and be the first point of contact for our valued customers.

Job Title: Associate Customer Support Technician

Location: Bengaluru, KA

Department: Customer Support

Job Overview

As an Associate Customer Support Technician, you will provide world-class customer service while troubleshooting basic technical issues and escalating complex problems to higher-level technicians. You will interact with customers through phone, chat, or email, helping them resolve issues related to our software products, ensuring a seamless user experience.

Key Responsibilities

Provide empathetic, efficient, and professional customer service

Effectively communicate and simplify complex technical concepts for customers

Utilize resources to gather details, perform research, and troubleshoot issues

Work across multiple support channels: phone, email, and chat

Accurately diagnose and resolve technical issues with our insurance software

Adhere to departmental procedures and ensure all interactions are documented in the CRM system

Continuously participate in training programs to enhance product knowledge

Identify, escalate, and document complex problems for higher-level technicians

Contribute to knowledge base articles and provide feedback on existing documentation

Participate in product testing activities when required

Maintain a high level of customer satisfaction by delivering top-tier service

What Were Looking For

Education: Associate degree or higher preferred

Experience: Prior experience in customer service, technical support, or helpdesk roles is preferred but not required

Technical & Soft Skills:

• Ability to quickly learn our software and understand product functionality
• Strong analytical skills to identify and troubleshoot issues
• Excellent written & verbal communication skills
• Ability to explain technical concepts to non-technical users
• Strong time management and multitasking abilities
• Customer-centric mindset with a passion for problem-solving
• High level of attention to detail in documenting customer interactions

Core Competencies

Adaptability Thrives in a fast-paced and evolving environment

Collaboration Works effectively across teams to achieve business goals

Communication Clearly conveys technical solutions to diverse audiences

Execution-Driven Proactively solves problems and improves processes

Innovation Introduces new ideas and methods to enhance performance

Time Management Prioritizes tasks efficiently and meets deadlines

Why Join Us

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Be part of a dynamic team with opportunities for career growth

Gain hands-on experience with cutting-edge software

Work in a collaborative and supportive environment

Competitive compensation and benefits package

If you&aposre ready to kickstart your career in customer support and technical troubleshooting, we want to hear from you!

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