Customer Support

Description

We are looking for enthusiastic and dedicated individuals to join our Customer Support team in India. This entry-level role is ideal for freshers who are eager to develop their skills in customer service and support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain customer records and document interactions in the support system.
• Collaborate with team members to improve customer service processes.
• Provide product information and assist customers in navigating the company's services.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with customer support software and tools is a plus.
• Basic understanding of the company's products and services.
• Strong interpersonal skills and a customer-centric attitude.