Join Our Team at Kivo.ai (a Product of W3labs)!
We're on the lookout for a motivated Customer Service Executive to join our dynamic team. If you have a passion for building strong client relationships and delivering exceptional service, we want to hear from you!
Location:
- On-site (Kanpur, with occasional visits to client locations)
Experience Required: 1-3 years
Key Responsibilities:
- Reach out to leads to introduce products/services and schedule demonstrations.
- Conduct follow-up calls for customer satisfaction and relationship nurturing.
- Organize product demos and ensure seamless coordination.
- Maintain detailed CRM records of customer interactions.
- Travel to client sites for personalized support as needed.
What We're Looking For:
- Excellent verbal and written English communication skills.
- Professional demeanor with a positive company image.
- Strong problem-solving and organizational skills.
- Ability to work independently and collaboratively.
- Experience in customer support or sales roles, preferably involving phone and in-person interactions.
- Proficiency in CRM software and office applications.
Why Kivo.ai (by W3labs):
- Friendly and supportive work environment.
- Regular team events & a culture of learning and growth.
- Paid leaves and advanced training programs.
About Us: Kivo.ai, a product of W3labs, is a comprehensive enterprise solution aimed at enhancing employee engagement, motivation, and productivity. Join us to be part of a team that values innovation and delivers impactful products that make a difference.
