Job Title: Customer Care Executive
Location: Mohali, Punjab (Work from office)
Company: Teleperformance
Employment Type : Full time
Working Days: 5 Days a Week, 2 Rotational off
Shifts: Rotational shift (Including Rotational weekends and holidays)
Salary: ₹20,000 in hand during training and 23,000 after training inhand
Key Responsibilities:
- Handle chats, or emails professionally.
- Resolve customer queries related to products, services, billing, orders, or complaints.
- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
- Document all customer interactions accurately in the system.
- Follow standard operating procedures (SOPs) and adhere to quality guidelines.
- Escalate unresolved issues to higher levels appropriately.
- Meet performance KPIs such as AHT, quality, attendance, and productivity.
- Stay updated on product/process knowledge through regular training sessions.
Eligibility Criteria:
- Education: Graduate (Any stream). or12th with 6 months experience
- Experience: Freshers and experienced candidates an apply.
- Communication: Good verbal and written communication skills (English )
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts and 5-day work week (2 weekly offs).
Preferred Skills:
- Customer-centric attitude with empathy and patience.
- Ability to multitask and handle pressure in a fast-paced environment.
- Prior experience in BPO / customer service / voice process is a plus.
Benefits:
- Paid training and onboarding support.
- Performance-based incentives.
- Health insurance and ESI benefits.
- Career growth opportunities within Teleperformance India.
- Safe and inclusive work environment
Contact : 9004510737
Email : [Confidential Information]
