Customer Support Specialist

Job Title:

Customer Support Executive – Voice Process

Job Location: Bangalore

Employment Type: Full-Time

Job Overview

We are looking for enthusiastic and customer-oriented Customer Support Executives to join our Voice Process team in Bangalore. The role involves handling customer interactions professionally while maintaining high service standards and ensuring customer satisfaction.

Key Responsibilities

· Handle inbound and outbound customer calls professionally

· Address and resolve customer queries effectively

· Provide accurate information and solutions to customers

· Maintain quality communication standards during interactions

· Ensure customer satisfaction through effective problem resolution

· Follow company processes and compliance guidelines

Work Details

· Working Days: 6 days a week

· Shift: Rotational shifts

· Weekly Off: Rotational weekly offs

Compensation & Benefits

· CTC: ₹20,000 per month

· Take Home Salary: ₹16,500 per month

· Performance Linked Incentive (PLI): Up to ₹1,00,000 per annum

Eligibility Criteria

· Freshers and Undergraduate candidates can apply

· Good communication skills

· Willingness to work in rotational shifts

· Customer-oriented attitude

Language Requirement

Candidates should be proficient in any one of the following languages:

· Kannada

· Malayalam

· Tamil

· Telugu

Preferred Skills

· Basic computer knowledge

· Good listening and communication skills

· Ability to handle customers professionally

Leave Policy

No leave is applicable during the first 3 months of employment (probation period).

Additional Information

Immediate joiners preferred.

Contact Details:

HR Shefali: [Confidential Information]