Customer Support Specialist

Direct hiring with our client!

We're Hiring | Customer Support Analyst (L2 Support)

Are you passionate about solving technical issues and delivering exceptional customer support We're looking for a Customer Support Analyst (L2 Support) to join our growing team in Bengaluru.

Location: Bengaluru

Experience: 2–4 Years

Shift: EST Shift

Key Responsibilities

Provide L2 application and technical support through Zendesk, phone, email, and chat.

Troubleshoot software, hardware, and system-related issues.

Train and guide customers on application usage and best practices.

Identify, document, and escalate product issues to the Development team.

Maintain accurate support documentation and contribute to the knowledge base.

Deliver an excellent customer experience by ensuring timely and effective issue resolution.

Required Skills

2–4 years of experience in Technical Support / Customer Support (L2).

Hands-on experience with Zendesk or similar ticketing platforms.

Strong troubleshooting and analytical skills.

Excellent verbal and written communication.

Ability to work in a fast-paced, customer-focused environment.

Bachelor's degree in Computer Science, IT, or Computer Information Systems.

Tools You'll Work With

Zendesk

JIRA

Slack

Microsoft Teams & SharePoint

If you're looking for an opportunity to work with a collaborative team while supporting enterprise customers, we'd love to hear from you!

Interested candidates can share their updated resume or tag someone who would be a great fit.

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