Customer Support Specialist

0-5 Years

3 - 10 LPA

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Job Description

A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries.
This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media.
The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
A key part of the job is ensuring customer satisfaction and maintaining a positive brand image.
The position requires strong problem-solving skills, patience, and the ability to work under pressure.