Sberbank is currently looking for a Customer Support Specialist (contact center) to ensure excellent support for corporate clients in our office in Delhi. This role focuses on developing the service and support function for the existing clients of the company.
Responsibilities
- Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
- Providing accurate and relevant information to customers about products, services, policies and procedures
- Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
- Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
- Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.
Requirements
- Relevant experience in the Customer Service field minimum from 2+ years
- Experience in a Call Center for corporate banking services starting from 2+ years
- Good knowledge of corporate banking products: letter of credit, banking guarantees, corporate loans & accounts etc.
- Proficient knowledge of IT systems.
We Offer
- Competitive salary and opportunities for professional development
- A quarterly bonus which is paid every quarter upon meeting the targets
- Collaborative working environment in a state-of-art Delhi office
- Professional and theme communities, support for employee initiatives
- Courses in Corporate University
- Opportunity to come to HQ and complete an internship at Sber.
