Customer Support Specialist

Customer Support Executive – Travel Based UK Process

Location: Malad, Mumbai

Shift: 24×7 Rotational (UK Shifts)

Mode: Work from Office

CTC: Freshers - ₹4 LPA

Experienced - ₹ 4.32 LPA

About the Company:

Company is a globally recognized online marketplace that connects traveler's with hosts offering unique accommodations and experiences across the UK and worldwide. The company focuses on creating trusted, seamless travel experiences through strong customer support, transparent billing, and efficient account management services.

Job Role & Responsibilities:

• Handle inbound calls and queries from UK customers
• Assist customers with booking issues, account queries, billing, and payment-related concerns
• Resolve concerns related to reservations, refunds, cancellations, and service experience
• Follow up on payment-related issues and provide resolution as per guidelines
• Maintain accurate customer records and interaction logs in the CRM system
• Deliver high-quality customer service while meeting defined KPIs

Eligibility Criteria:

• Graduate candidates from all domains are eligible
• Freshers and experienced candidates welcome
• Excellent communication and interpersonal skills
• Basic computer and CRM knowledge
• Comfortable working in UK night shifts and rotational schedules

Selection Process:

HR Interview → AMCAT Test → Operations Interview

Contact:

HR Shaizeen- [Confidential Information]

Contact Number- 7045050321