Customer Support Specialist

Job Description: Banking (Non-Voice Process)

Company: Teleperformance

Location: Malad, Mumbai, India

Employment Type: Full-Time

Compensation Salary up to INR 4 LPA

Shift: 24x7 Rotational Shifts (5 working days/week)

Role Overview: CSA (Non-Voice) will be responsible for backend risk assessment, transaction monitoring, and data verification within a banking/customer support environment. This role requires strong analytical skills, attention to detail, and the ability to handle sensitive financial data with accuracy and compliance.

Key Responsibilities

• Perform transaction monitoring to detect suspicious or fraudulent activities

• Conduct risk analysis on customer accounts and financial transactions

• Execute data verification and validation processes

• Review flagged cases and escalate high-risk issues

• Maintain documentation of findings and actions

• Ensure compliance with internal policies and regulatory standards

Eligibility Criteria

• Graduate (any stream)

• Basic banking knowledge required

Required Skills

• Basic knowledge of MS Excel

• Strong attention to detail

• Good written communication skills

Contact: Ria Agarwal

• 7880768077
• [Confidential Information]