Customer Support Specialist

Job Description: Customer Support Executive – Aviation Process

Location: Malad, Mumbai

Shift: 24×7 Rotational

Mode: Work from Office

Salary:

• Freshers: ₹23,000 per month
• Experienced: ₹26,000 per month

About the Company (EasyJet)

The Company is a leading European low-cost airline that operates passenger flights across the UK, Europe, and international destinations. The company focuses on affordable air travel while delivering a smooth customer experience through efficient ticketing, payment solutions, and customer support services.

Job Role & Responsibilities:

• Handle inbound customer calls and emails related to flight services
• Assist customers with flight bookings, ticket changes, cancellations, and payments
• Resolve queries related to ticketing, refunds and travel details
• Ensure accurate processing of ticket payments and transaction support
• Maintain proper documentation of customer interactions in the system
• Deliver high-quality customer service by following company guidelines

Eligibility Criteria:

• Graduate candidates from all domains are eligible
• Freshers and experienced candidates welcome
• Good communication and customer-handling skills
• Basic computer knowledge
• Willingness to work in rotational shifts, including nights

Selection Process:

HR Interview → Assessment → Operations Interview

Interested candidates can share their CV on below:

[Confidential Information] or contact 7045050321.