Job Title: Customer Support Executive
Job Location: Jaipur
Responsibilities:
- Provide customer support through phone, email,
and chat.
- Address customer questions, provide information, and offer solutions to resolve problems
or complaints. For example, troubleshooting technical issues, explaining product features,
or guiding customers through processes.
- Listen attentively to customer complaints, empathize with their concerns, and take
appropriate steps to resolve the issues effectively. They may escalate complex problems
to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide
instructions, demonstrate features, or suggest best practices to improve the customer's
experience.
- Maintain accurate records of customer interactions, including the details of inquiries,
resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organization, such as technical support, sales, or
product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with positive and personalized experience, promoting customer loyalty
and retention.
Requirements and Competencies:
- Graduate or undergraduate in any discipline. • Excellent in English & Hindi communication
- Problem solving skills.
- Ready to learn attitude.
- Proficient in MS Office; e-learning software is an asset.
- Internet search & research with a decent typing speed
- Commitment towards values, vision, and mission
- Self-awareness, adaptability, and flexibility
- Organizational and time management abilities
Shifts:
- 24*7, Rotational shifts
- 1 Rotational weekoff
Salary:
- ₹1.92 – ₹3.5 LPA (inclusive of PF & ESIC)
Contact Details:
- HR Divyanshi- 7877797368
- Email- [Confidential Information]
