Customer Support Specialist

Role : Customer Specialist

Exp : 1-2.5 Years

Location : Bengaluru

Client : LTI Mindtree

Payroll : People Prime Worldwide

Np : Immediate - Serving

Contract period: Long Term

• Qualification: Bachelor's degree and above.
• Ready to work in international customer service process in 24x7 environment in rotational shifts (5 days working)
• Excellent command in English language, active listener, demonstrate empathy and good engagement through clear articulation skills in delivering services to customers
• Build expert, dynamic knowledge of the company's products and services
• Quick learners, resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, follow SOPs and delivery the best solution for the problem
• Demonstrate high degree of ownership, ensure customers are optimally serviced satisfaction
• 1-3 years of experience as a Customer Support Specialist or similar CS role preferred
• Problem solving mindset, remain composed in touch situations and work with minimal supervision
• Ability to engage customers in chat, phone and offline communication
• Immediate joiner or max notice of 30 days preferred.
• Willing to work from office, Bangalore location.