Customer Support Specialist - German Speaking

TechGrove is the Centre of Excellence for Banyan Software, based in Chennai, India. It plays a key role in supporting Banyan's global businesses through technology, security, and software development. TechGrove brings together India's deep pool of technical talent with Banyan's long-term approach to growth, creating a trusted, developer-focused environment where people can do their best work.

About the Role:As a Customer Support Specialist with German-speaking capabilities, you will play a pivotal role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to engage with our German-speaking customers, understanding their needs, and providing exceptional support and guidance. You will manage customer relationships, driving product adoption, and ensuring the successful implementation of our solutions. Additionally, you will collaborate with cross-functional teams to advocate for customer needs, contribute to product improvements, and develop strategies to enhance customer retention and satisfaction. Your ability to speak and write fluently in German, along with your customer-centric approach, will be critical in delivering a seamless and positive customer experience.
 Key Responsibilities:

• Checking, prioritizing, processing and solving (in teamwork if necessary) tickets.
• Support in the creation and development of individual solutions for digital process support in the housing industry
• Development of current and future topics for and with our customers
• Close cooperation with all departments of our company
  

Qualifications:

• Fluent German skills with reading, writing, speaking (C1 minimum, C2 preferred) required as all of your customer interactions will be in German.
• Successful completion of vocational training or studies in the field of real estate management or computer science is desirable.
• Practical experience in customer service is desirable
• Enthusiasm for technical and innovative products
• Team spirit and solution orientation
• Strong communication skills

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