We are looking for a Customer Support / Patient Support Executive who is passionate about helping patients/cutomers and delivering excellent service.
The role involves assisting patients with inquiries, coordinating healthcare providers, and internal teams to ensure patients receive timely information, assistance, and a positive service experience.
Key Responsibilities
- Serve as the primary point of contact for patients and address their concerns, questions, and service requests.
- Handle patient complaints with empathy and escalate complex issues when necessary.
- Respond to patient and customer inquiries via phone, email, and chat in a professional and empathetic manner.
- Assist patients with order placement, delivery status, service requests, and general information.
- Coordinate with internal teams such as logistics, operations, and pharmacy to ensure timely service.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Provide clear guidance to patients regarding products, services, and processes.
- Ensure a high level of customer satisfaction and service quality.
- Follow company policies and maintain confidentiality of patient information.
Qualifications
- Bachelor's degree in any discipline.
- 13 years of experience in customer support, patient support, or call center roles (healthcare experience preferred).
- Strong communication skills in English and regional languages.
- Good problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to handle multiple tasks and work in a fast-paced environment.
Preferred Skills
- Experience in healthcare, pharmacy, or medical logistics.
- Multilingual communication abilities.
- Strong empathy and patient-centric approach.
