Customer Support Specialist

Ghrs Training is seeking a dedicated Customer Support Specialist to join our team, focusing on the US Banking sector within an international voice process. If you're a graduate with excellent communication skills and experience in customer support, this opportunity is for you!

Key Responsibilities:

• Provide exceptional customer support to clients within the US Banking sector.
• Handle inquiries and resolve issues efficiently and professionally through an International Voice process.
• Ensure accurate and timely documentation of all customer interactions.
• Adhere to banking compliance and security protocols while assisting customers.
• Maintain a high level of customer satisfaction by delivering clear, concise, and helpful information.

About You:

• You are a Graduate with a minimum of 1 year of experience in customer support.
• You possess excellent communication skills in English, with clarity and professionalism suitable for an international voice process.
• You are customer-centric, patient, and detail-oriented.
• Familiarity with banking terminology or processes is a plus.