Knowledge Sharing, Customer Support, performance feedback, phone, Chat, data security procedures, Email

Chat Support, Customer Service, Typing Speed, Multitasking

Excel, Ms Office, Customer Support, zendesk, Looker

Prioritize and escalate tickets, Serve as Team Lead, Customer Support, ServiceNow for Case Management, Support Data standardization, Triage Service Now tickets

Saas, Customer Success, SaaS platforms, support ticketing tools, Microsoft Teams, Implementation, accounting, fintech, Bookkeeping, client-facing support, compliance concepts, accounting technology

Saas, Customer Support, Technical Troubleshooting, Customer Onboarding, CRM