Customer Support Specialist /BPO

About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Job Title: Customer Support Executive

Location: Bangalore (LTIM Hebbal S2 Client Location)

Experience: 12 Years

Contract Duration: 12 Months

Shift: 24/7 Rotational (Night shift included Cab & shift allowance provided)

CTC - 3LPA (Shift allowance Seperate)

Job Description:

We are looking for a Customer Support Executive with strong communication skills to handle international customer service queries via phone, chat, and email. The candidate will be responsible for resolving customer issues, providing accurate information about products and services, and ensuring high levels of customer satisfaction. The ideal candidate should have good problem-solving skills, empathy while handling customers, and the ability to work in a fast-paced environment.

Requirements:

• Bachelor's degree (mandatory)
• 12 years of experience in Customer Support / Customer Service
• Excellent English communication and listening skills
• Ability to work in rotational shifts in a 24/7 environment
• Immediate joiners or candidates with up to 30 days notice preferred

Key Skills:

Customer Support, Communication Skills, International Process, Problem Solving, Customer Handling, Chat/Voice Support.