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Aircall

Customer Support Specialist

Aircall
Remote, India
1-3 Years

This job is no longer accepting applications

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  • Posted 25 months ago

Job Description

What youll do:
  • Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support
  • Gather product feedback and customer insights in order to constantly improve the customer experience
  • Escalate concerns to relevant individuals across the Customer Support team and beyond
  • Properly manage and document all work performed as part of ticket queue management in Jira
What youll bring:
  • Prior experience working in Customer Support
  • Prior experience using any of our support tools: Jira, Intercom, and Aircall
  • Passion for consistently providing world-class customer experiences
  • You have the ability to explain technical concepts in an easy to understand manner
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
  • Comfortable managing several competing tasks and issues in a fast-paced environment
  • Excellent verbal and written communication skills
  • Attention to detail, organizational skills, and superior time management skills
  • The ability to work independently as well as in a team environment
  • Patience and the ability to remain calm and even-keeled while adapting to a variety of situations
  • Positive energy!
  • The willingness to learn and help
  • Problem solver and results-driven, you can quickly think on your feet
  • Prior experience working for a tech startup or a similar environment is highly preferred

More Info

Job Type:
Permanent Job, Work From Home
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

Aircall

Job ID: 69871505

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Last Updated: 21-07-2025 00:20:05 PM
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