Customer Support Specialist

About the job

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Malad. The ideal candidate will be responsible for handling customer interactions during night shifts, ensuring the timely resolution of queries, and delivering a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-first attitude.

Key responsibilities:

1. Handle inbound and/or outbound customer calls, emails, or chats during night shift hours

2. Resolve customer queries, complaints, and requests in a professional and timely manner

3. Provide accurate information about products, services, and company policies

4. Maintain detailed and accurate records of customer interactions in the system

5. Escalate unresolved issues to the appropriate internal teams when required