Customer Support Specialis

We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.

Responsibilities :

• Provide support and assistance to customers using.
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Communicate clearly and professionally with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with the technical team to escalate and resolve complex issues.

Qualifications :

• Minimum 1 year of experience in customer support.
• Good verbal and written communication skills.
• Ability to remain calm and patient while dealing with challenging customers.
• Basic understanding of accounting principles is a plus.

Key Skills :

• Customer Care
• Customer Relationship
• Customer Service
• Resolve Issues
• Customer Interaction
• Solving Queries