Customer support

Company Description

Skaya is an innovative travel company that connects creators with their audiences through curated and thematic group trips. Our platform enables influencers, content creators, and thought leaders to design and lead customized trips that reflect their brand and passions. From itinerary planning to on-the-ground operations, Skaya takes care of all logistics to provide seamless experiences for creators and their communities. By joining Skaya, creators can generate revenue, build stronger connections with their audience, and explore the world alongside their followers. Skaya is dedicated to fostering meaningful travel experiences and supporting a growing network of creators and travel enthusiasts.

Role Description

This is a full-time on-site role in Gurgaon at Skaya for a Customer Support Executive. You will be responsible for handling customer query calls after a traveler has booked a trip with Skaya.

• Address post-booking queries related to itineraries, payments, and documentation
• Support travelers with timelines and trip logistics
• Ensure a smooth and reassuring customer experience
• Build trust and contribute to customer retention
• Resolve concerns effectively and proactively
• Act as a key touchpoint to build trust and retain customers

Qualifications

• Proficiency in Customer Support and Technical Support to address inquiries and resolve issues efficiently
• Strong Interpersonal Skills and a customer-first mindset to build positive relationships and ensure customer satisfaction
• Analytical Skills to assess customer feedback, identify trends, and contribute to process improvements
• Effective communication and problem-solving abilities to handle diverse customer scenarios
• Previous experience in a customer service or support role is preferred
• Ability to work in an on-site team environment in Gurugram
• Familiarity with travel industry processes or platforms is a plus
• Experience: 12 years (Executive) and 4-5 years (Manager)