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Customer Support

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  • Posted 3 hours ago
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Early Applicant

Job Description

We're looking for Customer Support!

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer complaints and issues effectively and efficiently.
  • Document customer interactions and maintain records of customer feedback.
  • Collaborate with team members to improve customer satisfaction and service delivery.
  • Assist in the development and implementation of customer support processes and policies.

Qualifications

  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills and the ability to think critically.
  • Basic knowledge of customer service principles and practices.
  • Familiarity with ZOHO software and customer support tools is a plus.
  • Ability to work effectively in a team environment and independently.
  • Strong attention to detail and organizational skills.

(*Note: This is a requirement for one of Scoutit's clients)

Skills: customer satisfaction,communication skills,customer support

More Info

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About Company

Job ID: 147364729

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