Job description
TaskUs is looking for Customer Support Representative to join our dynamic team and embark on a rewarding career journey
- As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries through various channels, including phone, email, and chat
- Your main objective is to ensure customer satisfaction by addressing their concerns, answering questions, and providing information about our products or services
Responsibilities:
- Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, and chat
- Provide accurate information about products, services, and company policies
- Assist customers in navigating our website or using our products/services
- Issue Resolution:Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner
- Collaborate with other departments to escalate and resolve complex problems
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Product Knowledge:Stay informed about company products, services, and promotions to provide accurate information to customers
- Continuously update knowledge of industry trends and competitors to better assist customers
- Communication Skills:Communicate effectively and professionally with customers and internal teams
- Clearly articulate solutions and instructions to customers
- Team Collaboration:Collaborate with other team members and departments to improve overall customer experience
- Provide feedback to the team and contribute to ongoing process improvement
- Documentation:Document and maintain customer records with accurate information
- Contribute to the development and improvement of customer support resources
- Customer Feedback:Collect and analyze customer feedback to identify trends and areas for improvement
- Work with the team to implement changes based on customer feedback
