Customer Support Representative || Premium Process

Key Responsibilities:

• Interact with premium customers through calls and chats
• Provide prompt and effective solutions to queries and concerns
• Maintain a high standard of service quality and customer satisfaction
• Accurately log all customer interactions in CRM tools
• Work closely with internal teams for escalations and resolution
• Meet daily performance targets and quality benchmarks

Candidate Profile:

• Excellent spoken and written English skills
• Graduate / Undergraduate
• Prior experience in handling international premium clients is preferred
• Customer-first approach with attention to detail
• Proficient in multitasking and using service tools
• Immediate joiners preferred