Customer Support Representative ( Hindi Mandatory )

We are looking for a Customer Service Representative (CSR) to join our team and provide outstanding support to our customers. The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate, valid, and complete information by using the right tools and processes.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments to resolve customer concerns and improve overall customer experience.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate priority issues to the appropriate team or manager.
• Continuously improve through feedback, training, and self-development.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.