Customer Support Representative

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Skills:

Provide Experience in customer service in a Call Centre environment

• Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
• Good questioning and listening skills
• Good empathy and customer ownership skills
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Good objection handling/diffusing/complaint handling skills
• Good customer interaction skills with the ability to recognize the customers needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

Experience you would be expected to have

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

Logical reasoning skill

Competence in Windows based tools (Outlook/Word/Excel/Access)

Graduate in any stream

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.