Customer Support Representative

Job title: Customer Support Executive

Work mode: Work from home

Work type: Full time

Experience: 1 to 3 years

Salary: 12,000/- to 20,000/- INR

UNIPREPisseekingaCustomerServiceRepresentativetoassistcustomerswithinquiries,issues,andfeedback.Responsibilitiesincluderesolvingcomplaints,processingorders,andmaintainingcustomerrecords.Theidealcandidateshouldhaveexcellentcommunicationskills,patience,andproblem-solvingabilities.Priorexperienceincustomerserviceispreferred.Joinourteamtoprovidetop-notchsupportandensurecustomersatisfaction!

KeyresponsibilitiesasaCustomer Support Executive:

• Providetimelysupporttostudentsandpartnersthroughcalls,emails,andchats.
• Troubleshootandresolveplatform,login,andtechnicalissues.
• GuideusersonUNIPREPfeatures,services,andonboardingprocesses.
• Maintainaccuraterecordsofcustomerinteractionsandissueresolutions.
• Ensurecustomersatisfactionthroughfollow-upsandprofessionalcommunication.

Skills:

Good English Communication Skills