Customer support Representative (Chat)

Company Description

Traahi Tapes is a creative video production and post-production studio based in India, working with global clients across podcasts, YouTube content, reels, commercials, real estate videos, and brand films. With over 7 years of industry experience, we specialize in high-quality video editing, storytelling, and content optimization for digital growth. We focus on reliability, fast turnaround, premium quality, and long-term client relationships.

Role Description

This is a full-time, on-site role for a Customer Support Representative (Chat) located in Gurugram. The individual will be responsible for managing client inquiries through live chat and messaging platforms, ensuring fast, clear, and professional communication.

Key responsibilities include responding to client questions about our video editing services, handling order-related queries, coordinating basic project details, resolving client issues, and maintaining smooth communication between clients and the internal team. The role requires a calm, empathetic, and solution-oriented approach to ensure a positive client experience throughout the project lifecycle.

Qualifications

Proficiency in Customer Support, Customer Service, and Client Satisfaction

Strong written and verbal communication skills

Ability to troubleshoot client issues and handle objections professionally

Good attention to detail, time-management skills, and ability to work under pressure

Familiarity with chat support tools, CRM systems, and online platforms is a plus

Experience in creative agencies, media companies, or service-based businesses is preferred but not mandatory

Basic understanding of digital services or video editing workflows is a plus

Salary

20,00027,000 INR per month (depending on experience)