Job description
Role: Executive HR Operations
Process / Role Specific Responsibilities:
- Handling calls and email incidents on payroll, workday.
- Participates in ongoing production processing and performs basic operational tasks under direct supervision.
- Be the first point of contact for all customers of Capita HR Solution, via varying communication channels, including phone, post and email
- Work as an integral member of the Employee and Payroll Administration Centre (EPAC) team ensuring the highest quality of accurate information and administration support.
- Assist/advise managers in the application of established procedures as defined within company policy
- Investigate and respond to queries through various communication channels as appropriate
- Be responsible for the input of data into computerized systems and the maintenance of accurate records of all client contacts and transactions working to 100% accuracy targets.
- Verify data entered into computerized systems is accurate.
- Provide administration support, including filing and the opening and distribution of post.
- Scan/process and attach pre-selected information on to computerized systems
- Provide support where needed on the processing and distribution of contractual information.
- Ensure that all work is carried out to meet individual KPIs and overall department SLAs
- Work closely with other departments and businesses to ensure a seamless, quality, customer focused service.
Essential
- Excellent administrator with a sound administration background
- High level of customer facing experience
- High level of customer services via Telephone and Email communication
- Experience of Customer Services and complaint Handling
- Ability to Work on Own utilizing diplomacy and problem-solving skills
- High level organizational skills
- High level influencing skills
- High level written and spoken communication skills
- High level numeric skills
- Meticulous attention to detail
- Excellent Microsoft skills including Outlook, Excel and Word etc.
- Ability to cope in a high-pressure busy environment whilst still remaining clam.
Desirable
- Knowledge and experience of HR and Payroll systems and processes Experience of SAP
- Experience of Oracle Right Now CRM.
