Ms Excel, Mis Reports, Shipment Tracking, Customer Support Voice Process, Delivery Coordination, Warehouse Operations, Pickup Scheduling, Data Entry, Inbound and Outbound Customer Calls, Logistics Operations

Network Troubleshooting, Root Cause Analysis, operational reviews, speech analytics, AI-assisted QA, Connectivity Diagnostics, Executive Dashboards, Six Sigma Black Belt, DMADV, Calibration Programs, Service Configuration Support, Dmaic, API Tooling Assistance, Voice of Customer Integration, Account Management, Vendor Outsource Quality Management, Statistical Process Control, Quality Assurance Framework, trend reporting

service delivery, operations, technical support, incident management tools, Case Management, enterprise customer support

service delivery, operations, technical support, incident management tools, Case Management, enterprise customer support

Slack, intercom, zendesk, Problem-solving, Customer Support, Troubleshooting

Customer Support, zendesk, Looker

Voice support, Customer Service, crm software, Voice

Banking Knowledge, Customer Service, Problem Solving, Communication Skills, crm software, Multitasking, Time Management, Technical Support

Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling