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ShopClues hiring for Senior Customer Care Professionals - (Day Shifts Only)
1. Good Communication Skills.
2. An Energetic and soft spoken professional with good listening ability.
3. Attending incoming calls, e-mails of customers and resolve or escalates Customer issues appropriately and correctly.
4. Identifying issues that impact customers and working out on implementing solutions that helps in satisfied cutomer base.
5. Manage workflow, handle escalations, proactively.
6. Participate in business meetings and help develop programs to improve the support processes for customers.
7. Working Knowledge of any CRM tool or well versed with basics of computers.
The Key responsibility will be providing Happy Shopping Experience to all Customers of Shopclues.
ShopClues hiring for Senior Customer Care Professionals - (Day Shifts Only)
1. Good Communication Skills.
2. An Energetic and soft spoken professional with good listening ability.
3. Attending incoming calls, e-mails of customers and resolve or escalates Customer issues appropriately and correctly.
4. Identifying issues that impact customers and working out on implementing solutions that helps in satisfied cutomer base.
5. Manage workflow, handle escalations, proactively.
6. Participate in business meetings and help develop programs to improve the support processes for customers.
7. Working Knowledge of any CRM tool or well versed with basics of computers.
The Key responsibility will be providing Happy Shopping Experience to all Customers of Shopclues.
Founded in July 2011 in Silicon Valley, ShopClues.com is India's first and the largest managed marketplace. ShopClues is among the fastest growing E-Commerce destinations in India. ShopClues core team has more than 75 years of combined experience in Internet, technology and retail primarily in Silicon Valley with some of the best in breed companies such as Microsoft, eBay, Nordstrom, Oracle etc. At ShopClues, innovation, creativity and customer centric approach is always welcome. If you are passionate about building online consumer technologies, enabling merchants to sell effectively, sourcing the best brands, and giving second to none online shopping experience to customers, join the vibrant environment of ShopClues. ShopClues.com is fun, collegial, casual, non-hierarchical and high energy environment. At ShopClues.com you can deliver the best work of your career without having to deal with anything we typically do not like e.g. work politics, delays, biases or slowness. We believe that the best online shopping experience can be built only with the most customer centric and passionate people. If this sounds like you - we want you. Send us your resume at career@ShopClues.com
Job ID: 60064237
