Customer Support & Operations Executive

Role Overview

We are looking for a proactive and detail-oriented executive to manage customer support, sales coordination, and order fulfilment operations. This role ensures smooth pre- and post-sales support, accurate order processing, logistics coordination, and inventory updates across platforms.

Key Responsibilities

- Handle pre- and post-sales customer queries on products, pricing, availability, returns, and replacements.

- Support sales conversions by guiding customers and following up on dropped inquiries.

- Coordinate with warehouse and fulfilment teams on stock status, orders, invoicing, labeling, and reshipments.

- Create shipping labels, invoices, and manage daily order processing (domestic & international).

- Track pickups and work with logistics partners to resolve delivery issues quickly.

- Monitor and update website inventory to maintain accurate stock visibility.

- Prepare sales reports.

- Step in to support operational tasks when required.

- Strong communication and customer handling skills.

- Organized, detail-oriented, and good at multitasking.

- Comfortable with spreadsheets, shipping tools, and order systems.

- Problem-solving mindset with a customer-first approach.

- 1-2 years of experience in customer support & operations.