Customer Support Operations

Location: Work From Office Malad, Mumbai

Employment Type: Full-time

Salary: 24,000 In-hand per month

Joining Batch: 16th February

*Job Description

The Customer Service Executive will provide webchat-based customer support for a UK banking process. The role focuses on assisting customers through chat interactions, addressing banking-related queries, and ensuring high-quality service delivery while adhering to compliance, data security, and UK banking standards.

*Key Responsibilities

Handle inbound customer queries via webchat for UK banking customers

Provide accurate information related to banking services and account-related concerns

Maintain a professional, polite, and customer-centric approach during chat interactions

Resolve customer issues efficiently within defined TATs

Follow banking compliance, quality guidelines, and data protection policies

Document all customer interactions accurately in CRM systems

Escalate complex issues to relevant support teams when required

Meet defined performance metrics such as chat quality, resolution accuracy, and CSAT

Ensure strict confidentiality and data privacy

*Skills and Competencies

Strong written communication skills in English

Ability to multitask and manage multiple chats simultaneously

Good problem-solving and analytical skills

Basic computer knowledge and familiarity with CRM/chat tools

Ability to work in a fast-paced environment

Willingness to work in rotational shifts (24/7)

Team player with attention to detail

*Educational Qualifications

Graduate Freshers eligible

HSC candidates must have a minimum of 2 years of work experience (on papers)

*Experience

Freshers (Graduates) welcome

Minimum 2 years of documented work experience required for HSC candidates

Prior chat or customer support experience preferred

UK banking or financial services exposure is an advantage

*Preferred Attributes

Communication Quality: B2 High / 2.85

Strong typing and grammar skills

Ability to adapt quickly to UK banking processes

Customer-focused mindset

CIBIL Score: 700 and above mandatory

All experience letters are mandatory

*Shifts & Work Schedule

24/7 Rotational Shifts

Any 2 rotational weekly offs

*Documents Required

PAN Card

Aadhaar Card

Any 1 additional Government ID proof

Rounds of Interview

HR Round

Chat Assessment

Operations Interview

Career Growth Opportunities