Job Description
Job Description
Role : Customer Support Officer - BPO
Location : Pune/Mangalore
Who are we looking for
Graduate freshers with excellent communication skills
Analytical skills
Technical Skills
Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM
Process Skills
Respond to customer queries via inbound/outbound calls and emails within defined SLA's
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests
Behavioral Skills
Positive energy
Positive attitude
Self learner
Qualification
Any Graduate, Freshers can apply
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
