Customer Support Manager

Key Responsibilities:

• Resolve customer issues promptly to ensure high satisfaction levels.
• Drive service and spare parts revenue in assigned service network.
• Monitor and support performance of 7 to 8 workshops (dealerships/TASS) in the state and manage 15 to 20 key accounts (State Transport Undertakings).
• Analyze customer feedback and implement improvements in service delivery.
• Maintain compliance with company policies and code of conduct.
• Collaborate with internal teams to enhance operational efficiency.
• Coach and mentor service staff to ensure continuous improvement and adherence to quality standards.
• Utilize data and analytical tools to identify revenue and service improvement opportunities.