Customer Support Manager - Forex Industry

• Manage day-to-day operations of the customer support department.
• Lead, mentor, and guide Team Leaders to drive results and improve customer experience.
• Oversee customer service delivery across multiple communication channels (email, phone, chat, tickets).
• Address escalated issues and ensure effective resolution.
• Monitor support metrics and develop strategies to enhance performance.
• Ensure compliance with business and regulatory standards.
• Conduct regular performance reviews and training sessions.
• Coordinate with cross-functional teams to resolve customer issues effectively.
• Prepare reports and derive insights from support data to enhance decision-making.

Requirements -

• 45 years of experience in customer support, client relationship management, and team leadership.
• Strong communication, task management, and team collaboration skills.
• Ability to perform under pressure and manage global support operations.
• Proven experience improving customer support metrics.
• Proficiency in CRM tools and support technologies.
• Multilingual capabilities (spoken/written) preferred.
• Knowledge of the Forex and Stock Market industry is a strong advantage.
• Analytical mindset with strong problem-solving abilities.

What is in it for you -

• Work with a fast-growing global fintech and financial services company.
• Competitive and attractive compensation package.
• Extensive learning opportunities including professional training and soft skills development.
• A dynamic work environment with a flat structure and start-up culture.
• Direct ownership of your role and responsibilities with strong career growth potential.