Company Overview
Kezan Consulting is a leading Human Resources Services company based in India. With a strong focus on providing exceptional customer support, we strive to deliver top-notch services to our clients. As a member of our team, you will play a vital role in ensuring customer satisfaction and contributing to the growth of our organization.
Role And Responsibilities
In this role, you will be responsible for a wide range of tasks to support our customers. Your main duties will include:
- Maintaining the front of house area and ensuring cleanliness
- Adhering to grooming standards and presenting a professional image
- Managing and leading a team to achieve operational targets
- Dispatching online orders accurately and on time
- Completing assigned tasks within given deadlines
- Ensuring store opens and closes on time
- Maintaining reports and records accurately
- Following quality standards to deliver excellent service
- Providing exceptional customer service and resolving customer queries and complaints
- Handling billing and cash management
- Performing system-related tasks as required
- Collaborating with team members to achieve team goals
- Assisting in BTL (Below the Line) activities and offline marketing initiatives
- Training and mentoring new team members
- Maintaining data and updating logbooks
- Developing and implementing sales improvement strategies
- Maintaining store cleanliness and hygiene standards
- Providing end-to-end customer service throughout the customer journey
Candidate Qualifications
To be successful in this role, you should possess the following qualifications:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Leadership abilities and experience in team handling
- Attention to detail and ability to multitask
- Excellent problem-solving and decision-making skills
- Proven customer service experience
- Basic computer and system knowledge
- Ability to work well under pressure and in a fast-paced environment
- Flexibility to work in shifts and on weekends, if required
Required Skills
- Customer Service
- Team Handling
- Effective Communication
- Time Management
- Problem-Solving
Skills: following quality standards,online orders dispatching,customer service,training of new joinee,customer support,end to end customer service,store opening on time and closing on time,team work,billing,data maintenance - log books updating,foh maintenance,customer support executive,offline marketing,system work,btl activities,reports maintenance,sales improvement strategies,grooming standards following,customer care,team handling,store cleaning
