Customer Support Executive

Description

We are seeking a motivated and customer-oriented Customer Support Executive to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues effectively and efficiently.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with team members to improve customer service processes.

Skills and Qualifications

• Excellent communication skills in English and regional languages.
• Strong problem-solving skills and ability to handle difficult situations.
• Proficiency in using customer support software and CRM tools.
• Basic knowledge of computer applications and MS Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong attention to detail and organizational skills.