Customer Support

Description

We are looking for an experienced Customer Support Representative to join our team in India. The ideal candidate will have a passion for helping customers and a proven track record in providing exceptional support.

Responsibilities

• Provide excellent customer service via phone, email, and chat support.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to appropriate personnel.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collect feedback from customers to improve service delivery.

Skills and Qualifications

• 2-5 years of experience in customer support or related field.
• Proficient in using customer support software and tools (e.g., Zendesk, Freshdesk).
• Strong verbal and written communication skills in English and Hindi.
• Ability to handle difficult customers with patience and professionalism.
• Good problem-solving skills and a keen attention to detail.
• Familiarity with CRM systems and practices.