Customer Support (International Voice Process)

Trigent Software Private Limited

Mumbai

Fresher

This job is no longer accepting applications

Posted 3 months ago

Job Description

Role & responsibilities

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries.
Collaborate with other support teams as needed to ensure the timely resolution of requests and issues.
Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.
Focus primarily on customer and employee interactions rather than transaction processing. Qualifications: Strong communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Detail-oriented with excellent organizational skills. Problem-solving and critical/logical thinking abilities.
Previous experience in customer or employee support is a plus. 100% Work from Office

Preferred candidate profile

Graduates
Minimum 6 months experience in Customer Support
Immediate Joiner (0-15 Days)
Must have Excellent Communication skills

More Info

Job Type:

Permanent Job

Industry:

Software

Role:

Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Trigent Software Private Limited

Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.
Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.

Job ID: 114237029

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