Customer Support/International BPO/Sales Executive

Description

We are seeking a dynamic Customer Support/International BPO/Sales Executive to join our team in India. This role is ideal for candidates with 0-2 years of experience in customer support or sales, looking to grow their career in a fast-paced and rewarding environment.

Responsibilities

• Manage customer inquiries and provide timely solutions to issues via phone, email, or chat.
• Assist in the sales process by understanding customer needs and recommending appropriate products/services.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members to improve customer experience and satisfaction.
• Conduct follow-up communications to ensure customer satisfaction and retention.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Customer-oriented mindset with a passion for delivering exceptional service.