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We are looking for a dedicated Customer Support Representative to join our team in India. The ideal candidate will have a passion for helping customers and a proven track record in providing excellent service. You will be responsible for addressing customer queries, resolving issues, and ensuring a high level of customer satisfaction.
Job ID: 151888293
Skills:
ticketing systems , SLA, Salesforce, Live Chat, customer service platforms, FCR, customer service KPIs, zendesk, CSAT, Freshdesk, AHT
Skills:
customer support software, email platforms, Written Communication, Product Knowledge, Problem-solving
Skills:
workflow troubleshooting, Documentation, Troubleshooting, APIs integrations, AI-powered customer support tools, Analytical Skills, Knowledge Management
Skills:
Gujarati Communication, English Communication, International Voice Process, Customer Service, Customer Support, Problem Solving
Skills:
Customer service platforms, Customer service technologies and tools