sop development , Omnichannel support operations, Problem-solving skills, Support operations, Team Leadership, Customer Support, Customer Experience, Customer service

MIS reporting, customer support operations, ticket call management, Customer Relationship Management, Service Quality, Kpi Monitoring, customer experience strategies, conflict-resolution, customer issue resolution, Escalation Management, Performance Analysis

ticketing systems , SLA, Salesforce, Live Chat, customer service platforms, FCR, customer service KPIs, zendesk, CSAT, Freshdesk, AHT

Documentation, Troubleshooting, AI-powered customer support tools, Analytical Skills, workflow troubleshooting, Knowledge Management, APIs integrations

Gujarati Communication, English Communication, International Voice Process, Customer Service, Customer Support, Problem Solving

Product Knowledge, zendesk, Problem-solving, CRM Tools, Interpersonal Skills, Salesforce, Time Management, Adaptability, Freshdesk, Written Communication

Excel, Communication Skills, CRM, Problem-Solving Abilities, English language proficiency

crm software, Sales Techniques, Customer Engagement, Data Analysis, Problem Solving, Lead Generation, Conflict Resolution

Service Planning, Technical support, Customer Training