Customer Support - Gaming Client - English Fluency Required

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Location:Work From Home (Anywhere in India)

Position: Contract Based

Role Overview:

We are looking for a dedicatedCustomer Support Representativeto join our team as a consultant. The ideal candidate will have prior experience supporting clients in the US and UK, preferably with a passion for gaming. This role requires a customer-focused mindset, excellent communication skills and the flexibility to work in shifts.

Key Responsibilities:

• Handle customer queries via email, chat and phone for clients based in the US and UK.
• Troubleshoot and resolve customer issues with a focus on first-contact resolution.
• Provide empathetic and proactive support to enhance the customer experience.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with internal teams to escalate and resolve complex problems.
• Stay updated on product knowledge to provide accurate and timely assistance.

Requirements:

• Experience:Minimum of 2 years in customer support, specifically for US and/or UK clients.
• Preferred Background:Gamers or individuals with an interest in gaming are highly preferred.
• Communication:Excellent verbal and written English communication skills.
• Technology:Must own a laptop and have a reliable internet connection.
• Flexibility:Willingness to work in rotational shifts to accommodate US and UK time zones.
• Work Setup:This is a contractor position with a work-from-home arrangement.

Why Join Us

• Work from the comfort of your home.
• Gain exposure to international clients.
• Be part of a dynamic and customer-centric team.
• Opportunity to work in a role that values your gaming passion.

Application Process:

If you're passionate about delivering exceptional customer support and meet the requirements, we'd love to hear from you!

Note:

This is a contractor role with flexible working hours based on shift schedules. Only candidates located in India with the necessary equipment (laptop and internet) will be considered.

We are excited to have you on board and contribute to our mission of outstanding customer service.

Apply now and become a part of our dynamic team!