Customer Support Executive

Job Description :

We are hiring a UK Property Management Executive to support a UK-based property management client across residential and commercial portfolios. This role is ideal for candidates who enjoy coordination, problem-solving, and working in an international process with UK stakeholders.

You will work closely with UK-based property managers, landlords, tenants, and local authorities, ensuring property compliance, maintenance coordination, and smooth day-to-day operations.

Key Responsibilities :

• Handle residential property compliance and maintenance queries via calls, emails, WhatsApp, and CRM systems

• Coordinate and track UK property compliance requirements including Gas , Safety, EICR, EPC, and related certifications

• Follow up with landlords to ensure timely completion of compliance activities

• Raise and manage work orders for compliance and maintenance where required

• Update and maintain appointment sheets, visit records, and inspection documentation

• Ensure property managers complete visit documentation and video uploads

• Work extensively on CRM systems to log, track, and close cases

• Support the UK (London-based) operations team on daily property management tasks

• Liaise with landlords, tenants, UK council officers, contractors, and internal teams

• Resolve maintenance-related complaints and discrepancies professionally and within SLA

• Build strong working relationships with landlords, tenants, and external stakeholders

• Act as a buffer/support resource initially, gaining end-to-end exposure to UK property processes, before moving into a core operational role

• Adapt to changing priorities and handle multiple tasks in a fast-paced

international environment

Candidate Profile :

• Excellent spoken and written English communication skills (mandatory)

• Strong coordination, follow-up, and multitasking abilities

• Comfortable working in a UK-shift / international process

• Experience of 1–2 years in international BPO, customer service, property

management, or back-office operations preferred

• Freshers with strong communication skills, confidence, and learning ability

are welcome

• Basic knowledge of CRM tools and MS Office is an advantage

• Customer-focused, detail-oriented, and solution-driven mindset

Job Details :

• Job Type: Full-time , Permanent

• Work Location: In-office

• Shift: UK Shift

o Summer: Mon–Fri 1:00 PM – 10:30 PM | Sat 1:00 PM – 7:30 PM

o Winter: Mon–Fri 2:00 PM – 11:30 PM | Sat 2:00 PM – 8:30 PM

• Salary Range: ₹25,000 – ₹35,000 per month (based on experience and interview

performance)

Why Join Us

• Work directly with UK-based clients and property portfolios

• Exposure to end-to-end UK property management operations

• Structured training on UK compliance and processes

• Growth opportunities within international BPO and property operations

Benefits :

• Paid sick time

• Paid time off

• Working with the International Process

Work Location : In Person