Customer Support Executive

About the Company

ZingHR is a leading AI-enabled, cloud-based Human Capital Management (HCM) platform that helps enterprises manage their complete employee lifecycle from hire to retire. With a strong presence across India and global markets, ZingHR empowers organizations with scalable HR automation, payroll, compliance, performance management, and workforce analytics solutions.

About the Role

Customer Support Executive HRMS

Experience: 12 Years

Location: Pune

Employment Type: Full-Time

Responsibilities

• Provide functional support to clients on HRMS application
• Resolve user queries via calls, emails, and ticketing systems
• Assist clients with system navigation and issue resolution
• Coordinate with internal teams for escalations
• Ensure SLA adherence and client satisfaction

Qualifications

• Candidates with experience in HRMS domain (Customer Support / Functional Support)
• OR MBA in HR (with relevant internship / 12 years experience preferred)

Required Skills

• Good communication skills
• Basic understanding of HR processes (Payroll, Attendance, Leave, PMS)
• Client handling experience
• Problem-solving mindset

Preferred Skills

• Good communication skills
• Basic understanding of HR processes (Payroll, Attendance, Leave, PMS)
• Client handling experience
• Problem-solving mindset